I've never bought a downloadable game before. How does it work?All the games we sell from our store are downloadable. After you finish checkout, you'll receive a mail detailing the instructions to download and install the game.
Once the game has been downloaded and installed, you need to activate it using your ame and the activation key we sent you.
I'm having a problem that isn't covered on this FAQ!Please visit our support forum and look for threads about the same problem. If a lot of people have posted about an issue, we're probably working on it at this very moment. Please be aware that after a problem has been reported to us, we can't always fix it immediately, but we do our best to find out what's going wrong and get it fixed as soon as we can.
I'm stuck in the game, how can I get some help ?The fastest and easiest way to get answers is to check our forum. Some users may had the same problem, and you may find the solution.
If you can't find any answer, you should post your questions. Someone from our team will help you.
What payment methods do you accept?Our online store accepts credit cards and PayPal.
I bought a game on your store, but I don't know how to download and install it.Shortly after your payment notification, we'll send you a mail detailing the instructions to download, install and register the game.
If you didn't receive it within a few hours, please check your spam mailbox, you'll probably find it here.
I'm trying to unlock a game, and entering my name and activation key didn't work. Now what?If entering your name and activation key doesn't work, it's probably because your computer isn't able to communicate with our activation server. This could be due to a temporary server problem, or it could be due to interference from a firewall or other security software on your computer or network.
Is it okay to install a game on more than one computer?You can install a game on 5 different computers.
(The limit is simply there to prevent serial numbers from being posted to the web where hundreds or thousands of people can access it.) On the rare chance that you do use up your game activations, just email our friendly support staff and we'll be happy to increase it for you.
Do I need to be connected to the internet to play a downloadable game?Once you have downloaded and installed the game, an internet connection is only needed the first time you run it, so you can unlock it. Once a game has been unlocked, you don't need to be connected to the internet to play it.
What are the system requirements for Coladia's games?The requirements for Coladia's games are as follows:
- Operating system: MacOS X 10.6 "Snow Leopard", 10.7 "Lion" or 10.8 "Mountain Lion"
- Processor: 1.6 Ghz Intel
- Memory: 512MB (1GB recommended)